TrueMeter is an AI Utility Management Platform that automatically audits utility bills, finds the lowest rates,corrects billing errors, pays your bills, and delivers energy insights for all your locations in one dashboard. We help multi-unit businesses fully outsource utility payments and AP — with no hardware or capex required.

Energy brokers focus only on procurement rates .TrueMeter does that and much more — we pay and account for your utility bills, find non-procurement savings, automate all utility service requests, and deliver cross-location insights.

A bill pay service just processes payments.TrueMeter processes payments and then manages the entire utility function end-to-end: we open a dedicated account in your name, audit every bill, optimize delivery and procurement rates, negotiate better contracts, and only share in verifiable savings we actually create.

TrueMeter pays all utilities, including electricity, gas, water, sewer, and trash. We actively identify and secure savings for electricity and gas. For water, sewer, and trash, we manage and pay bills when they are bundled with your utilities,but we do not generate savings on those.

TrueMeter is AI-first — all accounting and savings activities are driven by AI. That said, we know you're trusting us with significant spend, so you'll always have a dedicated Customer Success Manager available for face-to-face meetings and direct support.

TrueMeter charges a simple monthly per-location platform fee to cover utility payments, accounting, and tracking. Wealso keep a share of the savings we generate on your utility costs,and we only charge for savings that come directly from our actions, not from market price drops or reduced usage.

The standard subscription term is 12 months, with automatic annual renewals so service is never interrupted. You can cancel at any time by emailing support@truemeter.com or requesting a cancellation through your account.

The pre payment funds a dedicated account in your name that we use to pay your utility bills on your behalf, it ensures bills are always paid on time. The prepayment is a budgeting estimate based on your last 12 months of usage at current rates. You always pay exactly what your actual utility bills are: no more, noless.

TrueMeter saves you money in three ways: (1) Procurement Optimization — in deregulated markets, we shop forlower supply rates on your behalf. (2) Rate Plan Classification —we identify and correct suboptimal tariff assignments by your utility provider. (3) Bill Auditing — we audit every bill for errors, mischarges, incorrect demand calculations, and duplicate fees, and dispute them on your behalf.

Savings are calculated by comparing your utility costs before and after a specific action we took — such as a rate reclassification, procurement switch, or billing correction. We only recognize savings that appear on actual utility bills and are directly tied to our work. Market-wide price drops, seasonal changes, or reduced usage are never counted.

We continuously monitor your procurement and delivery rates. When lower rates become available, we evaluate your current contract — including any early termination fees — and actonly when the net benefit is financially justified. Our approach is always data-driven and aligned with your risk tolerance.

At the start of each month, you deposit aprepayment based on your historical utility spend. TrueMeter uses these funds to pay all your utility bills throughout the month. At month end, we reconcile actual costs against your prepayment, crediting any surplus back to you or invoicing for any shortfall. You receive one detailed invoice covering your prepayment, true-up adjustment, and platform fee.

TrueMeter currently accepts ACH transfers from U.S. bank accounts. This applies to both monthly prepayments and reconciliations. All payments are processed securely through our payment partner, Stripe.

By default, TrueMeter issues one consolidated invoice for all locations. Your monthly report includes a detailed location-level breakdown. If you require separate invoices perlocation, this can be accommodated per your accounting principles.

TrueMeter provides on-demand reporting through your dashboard and automated monthly email reports. You can view data at the portfolio level or drill down by individual location.Year-over-year comparisons are included at the location level in every monthly report.

Yes. Your TrueMeter dashboard provides visibility at both the portfolio and individual location level, allowing you to compare usage and spend across all your stores, identify outliers, and monitor trends.

For locations with smart meters, yes - we provide 15-minute or hourly energy demand reporting depending on utility availability.

Yes. From the Bills page in your dashboard, you can download individual bill PDFs or a consolidated Excel export for easier reconciliation. Custom export formats are available on request through your Customer Success Manager.

Yes. TrueMeter is SOC 2 Type 2 compliant. All customer credentials are encrypted and stored on Google Cloud, and our agents access utility accounts exclusively through Google Cloud's secure infrastructure.

TrueMeter is a private company, independent from all utilities. We are an approved third-party service provider operating as an energy agent in all U.S. jurisdictions. Our subscriber agreement is a tri-party contract between TrueMeter, you, and the utility — allowing us to act on your behalf while you retain full ownership of your utility accounts.

Never. You always retain full ownership and access. TrueMeter gains authorized access to manage billing and optimization on your behalf your accounts remain in your company's name throughout.

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We do not share customer data with any third parties. If you cancel, your utility accounts remain in your name and are fully transferred back to your contact information, with TrueMeter's access and payment methods removed. We follow a smooth handover process to ensure no disruption to service.

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No. Your bills remain in your organization's name and are paid from an account under your name. TrueMeter replicates your existing accounting structure just tell us how you currently book utilities and we'll generate those exact same reports automatically.

To generate a quote, you can link your utility login credentials, upload copies of utility bills, or share a utility ledger. This gives us enough data to quickly review your usage and provide an accurate estimate.

Once your online utility accounts are linked, implementation starts within days. If we need to help set up or recover online access, that adds a small amount of setup time, but go-live is always measured in days to a few weeks, never longer.

Notify us and we'll coordinate directly with the utility providers to activate service, handle documentation, and pay any applicable deposits. The new location will be added to your dashboard and reporting. Your platform fee will be adjusted to reflect the expanded coverage your Customer Success Manager will confirm any pricing changes in advance.

Notify us and we'll manage the full offboarding: submitting the termination request, coordinating final meter readings, reconciling the final bill, and facilitating the return of any utility deposits. Once the account is fully closed, it will be removed from active management and your platform fee adjusted accordingly.